FAQ – SASSENCE

about sassence

What makes Sassence different from other skincare brands?

We focus on pure, plant-based ingredients, eco-friendly packaging, and ethical sourcing. Our products are designed to work for everyone, without harsh chemicals, artificial fragrances, or unnecessary fillers.

What is Sassence?

Sassence is a 100% vegan, cruelty-free, and sustainably sourced skincare brand dedicated to providing clean, effective, and inclusive skincare for all skin types and genders.

Products & Ingredients

Are Sassence products really 100% vegan?

All of our products are 100% vegan and free from any animal-derived ingredients. We are also cruelty-free, meaning we never test on animals.

Are your products suitable for sensitive skin?

Our formulations are crafted with gentle, natural ingredients that nourish and soothe even the most sensitive skin types. However, we always recommend doing a patch test before full application.

Where do you source your ingredients?

We carefully source our plant-based ingredients from sustainable farms and ethical suppliers to ensure the highest quality while minimizing environmental impact.

Do you use artificial fragrances or parabens?

Our products are free from parabens, sulfates, artificial fragrances, and harsh chemicals. We believe in keeping skincare as natural and clean as possible.

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Are your products unisex?

Our skincare line is gender-inclusive meaning our products work for both men and women, addressing all skin concerns without gendered formulas

Sustainability & Ethics

Are your products ethically made?

We ensure that all our ingredients are ethically sourced, and our manufacturing process follows fair trade and ethical labor standards.

Is Sassence an eco-friendly brand?

Sustainability is at the heart of Sassence. We use recyclable, biodegradable, or reusable packaging, and we are continuously working to reduce our carbon footprint.

Do you use plastic packaging?

We strive to use minimal plastic and opt for glass, aluminum, and biodegradable materials whenever possible. Any plastic we use is recyclable.

Orders, Shipping & Returns

Where can I buy Sassence products?

You can purchase Sassence products directly from our website and through select authorized retailers. Stay tuned for expansion into more stores.

Do you ship internationally?

We offer international shipping to many countries. Shipping rates and times may vary based on location.

What is your return policy?

We offer a hassle-free return policy on unopened and unused products within 30 days of purchase. If you experience any issues, please contact our customer service team.

What if my order arrives damaged?

We’re here to help! If you receive a damaged product, contact us immediately with photos, and we will arrange a replacement or refund.

. How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can follow your package’s journey.

Usage & Application

How do I know which products are best for my skin type?

We design our products to be universal and suitable for all skin types. However, we recommend checking the product descriptions for specific benefits or taking our skin quiz (if available) for personalized recommendations.